The LCMS mobile app was outdated, lacked modern features, and was at risk of being removed from app stores due to compliance issues. To maintain its relevance and ensure usability, I faced a choice: apply quick fixes or rebuild the app from the ground up. I chose a complete rebuild to enhance user experience, add new features, and ensure future compatibility.

I began by consulting with key stakeholders to understand their goals and expectations for the app. I conducted a competitive analysis to benchmark against similar apps, identifying essential features and areas for improvement. To ensure my vision was technically feasible, I collaborated with the development team on a feasibility study.

Using Adobe XD, I designed intuitive user interfaces that emphasized key features like finding a church or school, accessing detailed service information, and engaging with daily devotionals. I created light prototypes to test and refine the user experience, making sure it was user-friendly and aligned with the LCMS brand.

I adopted an iterative testing approach, gathering feedback from users and stakeholders. This process of continuous feedback and adjustment ensured that the final product met both user needs and stakeholder expectations.

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The redesigned LCMS app was successfully launched, resulting in a notable increase in downloads and user engagement. The new app was easier to update, more secure, and featured enhanced functionality:

• Users could easily find a church or school and access detailed information about services, grades, and pastor details.
• The app offered curated articles, daily devotionals, and promoted synod-wide initiatives.
• Users could stream live radio from KFUO, enriching their spiritual experience.

The redesign not only brought the app back into compliance but also positioned it as a valuable, user-friendly resource, strengthening its connection with the LCMS community.